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Frequently Asked Questions

1. Registering and creating an account – The first-time user of our services is required to register on our website, creating a username and password. Your account gets activated only after you confirm by clicking a link sent by the system.


2. Shopping Basket – Here you can add items to your shopping basket and edit quantities and items if required. The next step is confirmation of mode of payment and delivery. There is a ‘ Comments' box available if you would like to leave us a note.


3. Address – You then need to confirm the billing address and proceed to payment. You can select a delivery method.


4. Payment - You can select one of the 4 payment methods, namely: Bank Transfer, PayPal, Credit Card, and COD (Cash on Delivery)


5. Order – Once payment type has been selected and payment made, you just need to confirm and order. You will receive a confirmation email from us, letting you know that we have received your order.


We are accepting the all payment though following channels.


1-PayPal

PayPal is a fast and Secure method for online Shopping. Create your account www.paypal.com  and register your bank account, credit card or debit card for fast and easy payments. Your all information are secured by PayPal, so you don’t need to share it during online shopping.


2-Credit Card  through PayPal

We accept all cards payment though PayPal because PayPal is a best and secure channel for debit/credit card payment transactions. We accept Visa, Master Card, American Express.


3-Online Bank Transfer

We also accept payment though bank transfer. A bank transfer will take up to 2-3 days to be completed and usually we ship an order only after payment confirmation. So to ensure the earliest dispatch of your order, you can send us a copy of the confirmation of payment. Our bank details are:


 Bank Name: Raiffeisen Bank

A/c Title: TW FRIENDS s.r.o.

A/c Number: 1326528002/5500

IBAN # CZ1555000000001326528002

Swift: RZBCCZPP

City: Prague

Country: Czech Republic


4- Cash on Delivery

We offer COD (Cash on Delivery) as well but you will have to pay COD Charges that is vary from country to country (20Kc to 30KC). It is a hassle-free, simple option so that you no longer have to look for local cards and accounts to shop with us online.

Shipping Method- All orders are dispatched though shipping companies so no pick up options is available.

Delivery


1.       All orders are dispatched though shipping companies so no pick up options is available.


2.       All Order are dispatched within 2/3 business days from receiving order date.


3.       We recommend you on delivery please carefully check your order contents and If there is a difference                      between delivery and invoice please contact sales dept asap via email/tel.


4.       Claims for the damage of goods during transport will not be accepted without protocol from courier             company


We believe in customer satisfaction and try to find the best solution, giving personal attention to every case.


1. How do you compensate when a product is damaged ?

When the external box is intact and an inside item is spoiled or damaged, then we will replace the product (free of charge) or return the cost of the product. (Claims for the damage of goods during transport will not be accepted without protocol from courier company)


2. How do I return an article ? 

The cost of shipment for a returned article will be borne by the customer. You can send us the article and we will return the money for the product after we receive your package.


3. How do I go about returning or exchanging a product ? 

You have to inform us within 7 days of receiving delivery and then return the article within the next 2 weeks. The customer bears the cost of shipment in case of returned articles. In case of exchange of damaged products, we replace the articles without any additional shipment charges (Claims for the damage of goods during transport will not be accepted without protocol from courier company).


All our prices are inclusive of VAT/DPH.